Patient’s knowledge and satisfaction on diabetic medical consultation services at Bungoma County Referral Hospital, Western Kenya

Quality of medical consultation services contributes to patient’s satisfaction with medical consultation services. For improvement of consultancy services, there is a need to regularly evaluate knowledge and satisfaction of patients. However, there are very few studies evaluating both quality and quantity of consultation services especially on non-communicable diseases. This study therefore employed cross-sectional design to identify diabetic medical consultation services and assessed the knowledge and satisfaction of diabetic outpatients. The study involved 120 participants at a diabetic clinic within Bungoma county referral hospital, Kenya.Purposive sampling method was used to recruit participants, semi-structured questionnaire and key informant interviews were used to collect both quantitative and qualitative data from participants and health care providers respectively.The results shows that diabetes glycaemic screening88.3% (n=106)is the most available service. However, 80.8% (n= 97) indicated that the least available services was management of diabetic complications.Majority of the respondents, 86.5% (n= 104) had knowledge on diabetic consultation services but only 60% (n=72) were satisfied. The study shows adequate knowledge about the available diabetic medical consultation services but due to limited services, the satisfaction is low. Perhaps, availing other services on the management of diabetic complication can improve the satisfaction on medical consultation services.